Last Updated: September 7, 2024
⚠️ Important Notice
Account deletion is permanent and cannot be undone. Please read the information below carefully before proceeding with your account deletion request.
How to Delete Your Account
Step 1: Contact Us
To delete your account and associated data, please send an email to:
Step 2: Provide Required Information
In your email, please include:
- Your registered phone number (used for login)
- Your registered email address (if different from the one you're emailing from)
- Full name as registered in the app
- Reason for deletion (optional, but helps us improve our service)
What Happens After You Request Deletion
Deletion Process Timeline
- Within 24 hours: We will acknowledge your deletion request
- Within 7 days: Your account and all associated data will be permanently deleted
- Confirmation: You will receive a final confirmation email once deletion is complete
Data That Will Be Deleted
Personal Information
- Account profile information (name, email, phone number)
- Profile pictures and uploaded documents
- KYC verification documents and status
- Wallet balance and transaction history
App Activity Data
- PG listings (if you're an owner)
- Visit bookings and history
- Roommate matches and preferences
- Search history and saved PGs
- App usage analytics and preferences
Communication Data
- Messages and notifications
- Support tickets and correspondence
- Feedback and reviews
Important Considerations
Before You Delete
- Active Bookings: Complete or cancel any pending PG bookings
- Wallet Balance: Withdraw any remaining wallet balance
- Important Data: Save any important information you may need later
- Alternative Options: Consider temporarily deactivating your account instead of permanent deletion
⚠️ Cannot Be Undone
Once your account is deleted:
- You cannot recover your account or data
- You will need to create a new account to use PG WALLA again
- All your previous activity and connections will be lost
- You will lose access to any premium features or subscriptions
Alternative Options
Consider These Alternatives
- Account Deactivation: Temporarily disable your account instead of permanent deletion
- Privacy Settings: Adjust your privacy settings to limit data sharing
- Data Export: Request a copy of your data before deletion
- Support: Contact our support team if you're facing issues
Contact Information
Account Deletion Support
For account deletion requests and related queries:
Email: pgwalla.app@gmail.com
Response Time: Within 24 hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Legal Compliance
This account deletion process complies with applicable data protection laws and regulations. We are committed to protecting your privacy and ensuring your right to data deletion is respected.
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