Refund & Cancellation Policy

Last Updated: September 7, 2024

            Important: Please read this policy carefully before making any payments through PG WALLA. By using our services, you agree to the terms outlined in this refund and cancellation policy.
        

1. Owner Subscription Fees

1.1 Non-Refundable Policy

All subscription fees paid by PG owners are non-refundable
No partial refunds for cancellation before the end of the billing cycle
Subscription fees are charged for access to premium features and services

1.2 Cancellation Process

You can cancel your subscription at any time through your account settings
Cancellation will take effect at the end of your current billing period
You will retain access to premium features until the end of the paid period
No refunds will be provided for the remaining period

2. Tenant Rent Payments

2.1 Final and Non-Refundable

Rent payments made through PG WALLA are final and non-refundable
Once a rent payment is processed, it cannot be reversed
All rent payments are transferred directly to the PG owner

2.2 Exception Cases

Refunds are issued only in the following cases:

Duplicate transactions due to technical errors
Unauthorized transactions (subject to investigation)
System errors that result in incorrect charges

3. Service Fees

3.1 Platform/Service Fees

Platform/service fees charged on tenant rent payments are non-refundable
These fees cover our technology platform, payment processing, and customer support
Service fees are clearly displayed before payment confirmation

3.2 Fee Structure

Service fees are calculated as a percentage of the transaction amount
Minimum and maximum fee limits may apply
Fee structure may be updated with prior notice

4. Processing Refunds

Refund Processing Timeline

Valid refund requests (e.g., duplicate payments) will be processed within 7–10 working days
Refunds will be credited back in 24-48 hours after being processed to the original payment method
Processing time may vary depending on your bank or payment provider
You will receive email confirmation once the refund is processed

5. How to Request a Refund

5.1 Eligibility Check

Before requesting a refund, please ensure your case falls under our exception criteria:

Duplicate transaction due to technical error
Unauthorized transaction on your account
System error resulting in incorrect charge

5.2 Refund Request Process

Contact our support team using the information below
Provide transaction details and reason for refund request
Submit any supporting documentation if required
Our team will review your request within 2-3 business days
If approved, refund will be processed within 7-10 working days

6. Dispute Resolution

6.1 Payment Disputes

For payment disputes, please contact us immediately
We will investigate the matter thoroughly
Resolution time may vary based on complexity
We will keep you updated throughout the process

6.2 Documentation Required

Transaction ID and payment receipt
Bank statement or payment confirmation
Description of the issue
Any relevant screenshots or evidence

7. Important Notes

Please Note:

Refund policies are strictly enforced to maintain platform integrity
False refund requests may result in account suspension
All refund decisions are final and binding
We reserve the right to modify this policy with prior notice

8. Contact Us for Refunds

Refund Support

For refund requests and payment-related queries:

Email: refunds@pgwalla.com

Phone: +91-7043740396

Response Time: Within 24 hours

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

9. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

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